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For Canadian inquires contact

tieroneadam@gmail.com

tieronesteven@gmail.com

Proud supporters of the Ontario

Police Memorial Foundation

terms & policies

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SHIPPING POLICY


All Parcel Orders will be shipped with Canada Post Expedited Shipping, this includes Shipping & Handling, Insurance, Tracking Number(s). Orders packaged in Bubble Mailers will not include Insurance or Tracking Number(s). Tracking Number will be emailed once your order has been shipped.  You can track your orders at Canada Post's website. 

In stock Items are shipped within 1-3 business days when full payment has been made and cleared for processing; most orders are shipped out the next business day. Items that are not in stock will be shipped when they arrive to us, most items when they arrive are shipped within 1-3 business days. 


RETURN/EXHANGE POLICY


No Returns, Exchange only. Please inspect your products carefully upon arrival. Tier One Armament reserves the right to determine which items we wish to receive as an exchange. Please contact us to request return authorization before sending anything back to us. Only unused, unopened items in original packaging maybe exchanged. You are responsible for freight to us.  If item that is exchanged for has lesser value, return of funds for the difference will not be returned.

No Returns/Refunds for Clearance, Used Products or Display Models that are sold and listed as "Clearance" "Used" or "Display Model". These items sold are "As Is" and are all sales final.

Authorization number must be obtained for any item to be exchanged for any reason. Products that are exchanged without a valid number may be refused and returned to the sender at the sender's expense. Goods associated with exchanges or refused packages for any reason are the responsibility of the sender. Original invoice must be included in the exchanged package for accurate processing.   Products that are exchanged that do not qualify for an exchange or have been opened or used in any way will be returned to the sender at the sender's expense.

No Refunds for Pre-Ordered products. Exchange only. If exchange item(s) has greater value of Pre-Ordered item(s), you must pay the difference. If exchange item(s) has lesser value of Pre-Ordered item(s), a refund will be given for the difference. Pre-Order Products only are items that are not in stock and listed as a Pre-Order product in the item description.

 

Paintballs and consumables are non-returnable.

PAYMENT METHOD


We accept these forms of payment: 
Online: Interact E-Transfer, PayPal, Visa, MasterCard & American Express.


INTERACT E-TRANSFER INSTRUCTIONS:
Please send Interac E-Transfer (EMT) email to tieroneadam@gmail.com 
E-Transfer Security Question Answer - Please set the Answer to your Order Number.
Your order will be processed as soon as EMT has passed clearance (usually 1-2 business days.)

All Orders pay Canadian taxes. Taxes will be added upon check out. If you have any questions about Payments please message us. 
As of July 1, 2010 Ontario's PST & GST are being combined to be the new HST.
Ontario residents tax rate will stay the same at 13%
Purchases for outside of Ontario will be charged taxes according to the tax rate fee schedule of their Province.


WARRANTY INFORMATION


All goods are as received from the manufacture, full manufacturer warranty applies, please read manufacturer's manual for warranty information upon arrival. Tier One Armament will help exchange on defective product(s). Warranty does not cover consumable goods such as O-rings, Cup-Seals, Gauges, trigger grips etc.


PRIVACY NOTICE


Tier One Armament will not give out your personal information (e.g. Name, Address, Email etc.) to anyone. If Local, Provincial and/or National authorizes request such information for criminal investigations, we will cooperate with them. We only use your information for Shipping Products and/or Information Updates.


TERMS AND CONDITIONS


Tier One Armament supports Complete Safety when dealing with paintball and airsoft products. Remember Safety First! Please play responsibly.

Tier One Armament is not responsible for any matter of injury (or injuries), action(s), accident(s) cause from the products that we sell here. The user(s), buyer(s), parent(s) and/or guardian(s) (if user is under 18 years old) must ensure the safety and proper usage of the product. Tier One Armament advises that the user(s) read manufacturer's manual for proper marker usage safely and proper safe marker maintenance. Tier One Armament is not responsible for any matter regarding of safety once the product(s) have been sold. It is essential that before engaging in any activities, physical or otherwise should consult his or her physician for advice on whether or not the person(s) should embark on the physical activity. From purchasing and/or viewing of this web site from Tier One Armament; you Agree to these Policies and Terms & Conditions.  Tier One Armament has the right to change its policies and conditions at any given time.

Tier One Armament is not responsible for errors or omissions on this web site.